Shipping policy

Welcome to Vortexia We are committed to delivering your orders safely, accurately, and on time. Please review our shipping policy below to understand how your order is processed and delivered.

1. Order Processing Time

• All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation.

• Once your order has been dispatched, you will receive a notification email or SMS with tracking details.

2. Shipping Rates & Estimated Delivery Times

We offer nationwide shipping across [Pakistan]. Our current delivery times and rates are as follows:

Note: Estimated delivery times are subject to minor delays during peak sale seasons, holidays, or courier service disruptions.

3. Cash on Delivery (COD)

• Cash on Delivery (COD) is available for all eligible orders across [Pakistan].

• Please ensure that you provide a complete and accurate delivery address along with an active contact number so the courier team can reach you upon arrival.

4. Order Tracking

Once your package is shipped, a tracking number and a link to the courier’s portal will be sent via email or SMS, allowing you to track your delivery status in real-time.

5. Damaged, Missing, or Incorrect Items

If your package arrives damaged, incomplete, or with an incorrect item, please contact our support team within 48 hours of delivery:

• Email: vortexia@gmail.com

• WhatsApp / Phone: +92 344 4205076

Please include your Order Number and clear photos or videos of the damaged item so we can arrange a replacement or refund promptly.

6. Contact Information

For any further inquiries or assistance regarding your order, please reach out to us:

• Customer Support Email: vrotexia@gmail.com

• Business Address: Lahore, Punjab, Pakistan

• Support Hours: Monday to Saturday | 9:00 AM – 6:00 PM